The Customer Service team, making sure home buyers receive the very best care following their home buying experience.
Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
Depending on the role, the Administration function could be supporting professionals out in the field, or supplying sites and customers with a steady flow of information. You might be dealing with customer queries, or helping employees with issues. But while the work varies from team to team, our key requirements don’t; you must be well organised, extremely helpful and resourceful, and able to use your initiative. You’ll understand that what you do is important, and impacts on your team, the department, and the wider business.
SUMMARY OF ROLE You will be part of the team which supports the Customer Service Executive in managing all customer-related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.
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